1. Agreement to Terms
By accessing and using AEO-REX services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Provided
AEO-REX provides Answer Engine Optimization (AEO) services including:
- AEO audits and website analysis
- Content optimization for AI comprehension
- Technical implementation of AEO best practices
- AI citation tracking and reporting
- Ongoing AEO management and optimization
- Consultation and strategy development
3. Subscription Plans
3.1 Free Plan
- No payment required
- Limited features as described on pricing page
- Can be cancelled at any time
3.2 Pro Plan (£99/month)
- Monthly recurring subscription
- Billed monthly via Stripe
- Cancel anytime with no penalty
- Features as described on pricing page
3.3 Premium Plan (£199/month)
- Monthly recurring subscription
- Billed monthly via Stripe
- Cancel anytime with no penalty
- Features as described on pricing page
3.4 One-Time AEO Audit
- Single payment for one-time audit service
- Non-refundable once audit begins
- Report delivered within 7 business days
4. Payment Terms
- All payments processed securely through Stripe
- Subscriptions auto-renew monthly unless cancelled
- Prices are in GBP (£) and include applicable VAT
- You authorize us to charge your payment method on file
- Failed payments may result in service suspension
5. Cancellation and Refunds
5.1 Subscription Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds for partial months.
5.2 Refund Policy
- Subscriptions: No refunds for current billing period
- One-time audits: Refundable within 24 hours of purchase if audit has not started
- Done-for-you services: Refund terms specified in custom agreement
6. Service Limitations and Guarantees
6.1 No Guaranteed Results
While we use proven AEO strategies, we cannot guarantee specific rankings, citation frequency, or traffic results. AI platform algorithms change frequently and are outside our control.
6.2 Service Availability
We strive for 99% uptime but do not guarantee uninterrupted service. Maintenance, updates, and unforeseen circumstances may cause temporary disruptions.
7. Client Responsibilities
You agree to:
- Provide accurate information about your business and website
- Maintain access to your website for implementation of recommendations
- Respond to our requests for information in a timely manner
- Not use our services for illegal, harmful, or unethical purposes
- Not resell or redistribute our services without permission
8. Intellectual Property
- AEO-REX retains ownership of all methodologies, tools, and proprietary processes
- You retain ownership of your website content and data
- Reports and recommendations provided to you are for your use only
- You may not reproduce or share our proprietary methodologies
9. Confidentiality
We treat your business information, website data, and strategy discussions as confidential. We will not disclose your information except:
- With your explicit permission
- As required by law
- In anonymized case studies (with your approval)
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid in the last 3 months
- We are not responsible for AI platform algorithm changes
- We are not liable for loss of revenue, traffic, or business opportunities
11. Termination
We may terminate or suspend your access to services immediately if you:
- Violate these Terms of Service
- Provide false or misleading information
- Engage in fraudulent activity
- Fail to pay for services
- Use services for illegal purposes
12. Changes to Terms
We reserve the right to modify these terms at any time. Material changes will be communicated via email. Continued use of services after changes constitutes acceptance.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.
14. Contact Information
For questions about these Terms of Service:
Email: shanazbegum@aeo-rex.com
Website: www.aeo-rex.com